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📋 Chapter: Service Types
In CIS mobile, service types are used to structure the recording of tasks within a
service order.
They define the kind of work a technician performs – such as regular working hours, travel time,
holiday hours,
or other special services.
Configuration determines which service types are available, how they are linked to order or
operation types,
and which ones are excluded or grouped together in the UI.
🔧 Configurable Parameters for Service Types
| Parameter |
Example / Description |
Function in the Application |
| Service types per maintenance type |
002=A,003=A,005=A,010=A |
Links technical operation types with applicable service types |
| Service type for travel time |
FZ |
Used for separate travel time entry during confirmations |
| Flat rate services by order/operation type |
SM02:002=D,... |
Defines fixed amounts per order/operation combination |
| Absence service type group |
ZABW_1000 |
Controls which absence reasons are available |
| Public holiday service types |
B015,B010 |
Specifies entries for working on holidays |
| Excluded service types (prefix with -) |
-Z999 |
Removes certain types from the selection |
| Additional service types |
S1, S2 |
Adds custom entries to the list of selectable services |
💡 Usage in the Application
- In the work report, technicians select the service type per line (e.g. labor,
travel, holiday).
- Available types depend on the order or maintenance type.
- Service types define how working time is processed and posted in SAP.
- In the absence module, the group controls which options appear.
- Holiday entries are highlighted and treated differently if configured.
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