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📋 Chapter: User Status
In CIS mobile, configuration allows administrators to define which user status from
the SAP system
corresponds to each phase of a service order. The user status is a customer-defined additional
status
used to indicate progress, control visibility, trigger actions, or display visual indicators
(colors, icons, etc.).
🔧 Configurable Parameters for User Status
| Parameter |
Description |
| User Status "Received" |
Assigned to newly created or unassigned orders (e.g., DIS2) |
| User Status "Accepted" |
Set when a technician accepts the order (e.g., INPR) |
| User Status "In Progress" |
Indicates that the order is actively being worked on (e.g., TCOM) |
| User Status "Completed" |
Set after a successful confirmation to mark the order as done (e.g.,
COM1, COM2, COM3) |
| User Status "Review" |
Used for quality checks or post-processing (e.g., REVI) |
| User Status "Reserved" |
Indicates that an order is prepared but not yet scheduled (e.g., DEFA) |
| User Status "Canceled" |
Used for rejected or canceled orders (e.g., STOR) |
💡 Usage in the Application
- Orders in the task list or planning board can be filtered by
user status.
- Status changes can occur automatically (e.g., after confirmation) or be adjusted manually by the
user.
- User statuses often influence color coding, icons, and
editability.
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