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📋 Chapter: Order Types
In the service module of CIS mobile, various order types from SAP Plant
Maintenance (PM)
and Sales and Distribution (SD) are used. The configuration defines which of these types
are displayed, processed, or handled
for special use cases – for example in the planning board, the mobile task list, or during
confirmations.
🔧 Configurable Parameters for Order Types
| Parameter |
Description |
Function in the Application |
| Planning Board: Order Types |
List of all order types displayed in the planning board |
Controls which operations are shown and available for dispatching |
| Order Types for Task List |
Restricts which order types are visible in the mobile app |
Useful for role-based filtering |
| Order Type – Special Events |
Order types marked with colors or symbols |
For highlighting escalations or priority cases |
| Order Type – Absence Confirmation |
Special order type for reporting vacation, illness, etc. |
Used in the confirmation screen |
| Customer Order Type for Spare Parts |
e.g. TA: order created automatically during spare part request |
Enables SD integration |
| Customer Order Type for Consignment Returns |
e.g. KA |
Used for handling consignment stock returns |
⚙ Additional Order-Related Parameters
- Service types per maintenance type: e.g.
002=A
- Service type for travel time: e.g.
FZ
- Flat rate travel services by order/maintenance type: e.g.
SM02:003=F
- Absence service type group: e.g.
ZABW_1000
- Public holiday service types: e.g.
B010, B015
- Additional service types: Any freely definable additions
🧩 Usage in the Application
- In the planning board for dispatching and filtering
- In the mobile task list for user-specific views
- In the confirmation form for selecting services
- For spare part orders triggering SD processes
- For consignment logistics involving deliveries and returns
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